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European Civil Protection and Humanitarian Aid Operations

Contact

General questions on policies:

To ask questions on specific policies covered by the European Commission’s Civil Protection and Humanitarian Aid Operations department please use the contact service provided by Europe Direct. This service provides also general information on different European Union aspects.

Phone number:

00 800 6 7 8 9 10 11 

  • from anywhere in the EU
  • weekdays 09:00 - 18:00 CET
  • in any EU language

Postal address:

Directorate-General for European Civil Protection and Humanitarian Aid Operations
European Commission
1049 Bruxelles/Brussel
Belgium

Contacts for media:

Eva HRNCIROVA
Spokesperson
Phone: +32 2 29 88433
Mail:eva [dot] hrncirovaatec [dot] europa [dot] eu ( eva[dot]hrncirova[at]ec[dot]europa[dot]eu)

Quentin CORTES
Press Officer
Phone: +32 2 29 13283
Mail: quentin [dot] cortesatec [dot] europa [dot] eu (quentin[dot]cortes[at]ec[dot]europa[dot]eu)  

Report sexual misconduct:

If you are a victim or a witness of (potential) sexual misconduct related to 

  • DG ECHO partners or projects, please contact ECHO-REPORTMISCONDUCTatec [dot] europa [dot] eu (ECHO-REPORTMISCONDUCT[at]ec[dot]europa[dot]eu)

For such reporting, there are no specific requirements to be met, apart from providing as precise and detailed information as possible. If you have already submitted a complaint with a DG ECHO partner, share with us the reference 

The European Commission applies a zero-tolerance policy regarding sexual exploitation, abuse and harassment, from its partner organisations receiving EU funds.

Your request will be handled in full confidentiality to protect the rights of those involved. DG ECHO handles personal data in accordance with Regulation (EU) 2018/1725.

You will receive an acknowledgement of receipt of your complaint, and if you are the victim of sexual misconduct, you will be informed of any further developments related to your complaint within a reasonable delay.

The reporting can be anonymous. 

Report fraud:

If you have witnessed or suspect fraud related to EU funding, please report it via the European Anti-Fraud Office (OLAF) Fraud Notification System.

You can report anonymously in any of the EU's official languages.

For further information, please visit: Report fraud - European Commission.